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Frequently Asked Questions

Q: How do I register for an account?

  • Click Register on the top right side of any page on the website
  • Fill out the New User Registration field, including Billing and Shipping Addresses. Then, click Register.
  • You will receive a registration acknowledgement via email confirming that we've received your information.
  • When the registration process is complete, you will receive a registration approval message via email confirming that we've received your information.

Q: How do I log into the website?

  • Click Login on the top right of any page on the website.
  • Enter the Username and Password you created when your account was set-up.
  • Click Submit.
  • Once you have logged into your account the Login area will change to My SAS.

Q: How do I reset my password?

  • Click Login at the top right of any page of the website.
  • Click Forgot Your Password at the bottom right of the Login page.
  • Enter the Username and E-mail Address you entered when your user account was created
  • Click Submit.
  • A temporary password will be sent to you via email.

Q: What if I forget my username?

  • Contact us via Chat (found at the top of the any page)
  • Contact us via email: service@sasrx.com.
  • Contact us via phone: 800.624.5926

Q: How do I create a My List?

  • Once logged in, click My List on the My SAS drop down menu, located at the top right of the page.
  • Click Add to create your My List.
  • Enter List Name and Description for your My List and click Add.
  • Your new My List will be created with the List Name and Description you created.

Q: How do I add items to My List?

  • Click Add to List for any item(s) found on any type of item search page.
  • Enter Qty for item(s) and click Add to List.
  • Select the My List you want item(s) added to.
  • Click Add Items.
  • Your items will be added to your My List.

Q: How do I search for an item?

Our site allows you to search under specific product categories or all products at once. There are three specific product categories that you can search under; Pharmaceuticals, Supplies, and Equipment. The specific product categories are listed at the top left of every page.

To search for all items containing a certain name or number, enter the full or partial name, description, item number, or NDC number in the appropriate search field box.

Q: How do I place an order?

There are various ways that you are able to place an order. Each requires that you first login to our website.

Order from History
Click here to view our step by step guide

  • Once logged in, click Order from History on the My SAS drop down menu, located at the top right of any page.
  • Enter Quantity for Item(s) and click Add to Cart.
  • Once you are done shopping, click Add to Cart in the top right of the screen and Proceed to Checkout.

Quick Order

  • Once logged in, click Quick Order on the My SAS drop down menu, located at the top right of any page.
  • Enter Item Number, Quantity, and select a UOM for each item from the drop down list and click Add to Cart. Note: you must add items to your cart before leaving this page as your list will not be saved.
  • Once you are done shopping, click Add to Cart in the top right of the screen and Proceed to Checkout.

Order from "My List"

  • Once logged in, click My List on the My SAS drop down menu, located at the top right of any page.
  • Select your previously created My List and click Add to Cart.
  • Once you are done shopping, click Add to Cart in the top right of the screen and Proceed to Checkout.

Q: What can I do if I am experiencing problems on the website?

  • Refresh your web browser by clicking the F5 key.
  • If web site problems persist, close and restart your web browser. Please note: click Save Cart and Logoff if you are placing an order.
  • If you are still having issue, contact us via web chat, phone, or email.